Start with the thread or topic you are referring to, then describe the issue in a few sentences. If it involves a specific post, include the date and the author's display name. Screenshots help, but keep them free of personal data.
Read the latest exchanges between assistants and office managers: practical questions, field-tested replies, and document templates shared by members.
Every message sent through the forum is read by a human moderator. We answer in order of arrival, usually within two working days. For urgent account issues, mention "URGENT" in the subject line so it lands in the priority queue.
Start with the thread or topic you are referring to, then describe the issue in a few sentences. If it involves a specific post, include the date and the author's display name. Screenshots help, but keep them free of personal data.
Most messages get a first response within two working days. During peak periods, such as the start of the month when many assistants are closing reports, it can take a little longer. You will always receive a confirmation that your message was received.
Yes. Use the report flag on the post itself, or send a message through the contact page and mention that you prefer to stay anonymous. The moderation team will handle the case without revealing who reported it.
The moderator reviews the context, checks the forum guidelines, and decides on the next step. You will get a short update once the case is closed. If the issue involves a member, their identity is never shared with the reporter.
The full guidelines are listed on the resources page, alongside templates for common administrative tasks. If you are unsure whether a post fits the forum, send a draft to the moderation team before publishing.